Terms sections
General
General Terms
These Terms & Conditions govern your use of the PuchuMart website, products, and services. PuchuMart reserves the right to update, change, or replace any part of these terms at any time without prior notice.
Products & Pricing
Products & Pricing
All products displayed are subject to availability.
We reserve the right to change product prices at any time without prior notice.
Despite our best efforts, pricing errors may occur. In such cases, PuchuMart reserves the right to cancel the order.
Product colors may slightly vary due to lighting and screen resolution.
Orders & Acceptance
Orders & Acceptance
- After placing an order, you will receive a confirmation message/call.
- PuchuMart reserves the right to refuse or cancel any order for any reason, including product unavailability or pricing errors.
- Orders may be cancelled before dispatch.
Payment
Payment
Cash on Delivery
We currently accept Cash on Delivery (COD).
Delivery
Delivery
Delivery timelines may vary depending on location and courier service.
Delays due to natural disasters, strikes, or courier issues are beyond our control.
Delivery charges, if any, will be shown during checkout.
Exchange & Return Policy
Exchange & Return
Exchange requests must be made within 3 days of receiving the product.
Products must be unused, in original condition, and with original packaging.
Exchange is applicable only for size issues or manufacturing defects.
No exchange or return is applicable on discounted/sale items unless there is a manufacturing defect.
Customers must bear the delivery cost for exchanges unless the issue is from our side.
Warranty & Product Quality
Warranty & Product Quality
PuchuMart ensures quality products. However, damage due to misuse, water, rough use, or improper care is not covered.
Minor variations in design or color are not considered defects.
User Responsibilities
User Responsibilities
Accurate Information
Customers must provide accurate information while placing orders.
Responsible Use
Misuse of the website, fraudulent activities, or false orders may result in account restriction.
Intellectual Property
Our Content & Brand
All content on this website, including images, logos, designs, and text, are the property of PuchuMart and may not be used without permission.
Promotional Offers
Offers & Campaigns
Promotional offers, discounts, and campaigns are valid for a limited time only.
PuchuMart reserves the right to modify or cancel any offer at any time without prior notice.
Offers cannot be combined unless stated otherwise.
Limitation of Liability
Limitation of Liability
PuchuMart shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Privacy
Customer Privacy
Customer information is kept confidential and used only for order processing and communication purposes.
Governing Law
Laws of Bangladesh
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Bangladesh.
Contact Information
Need help with our terms?
For any queries, complaints, or support, please contact our customer support team.
Customer Support