01
Eligibility
We accept returns within 7 days of the delivery date for eligible items.
Damaged or exchanged products are not applicable for return.
Easy returns & exchanges
Not quite right? We're here to help.
We want every little one to get something they love. If your eligible item needs to be returned or exchanged, here's everything you need to know.
Before you request
A simple 7-day return window
Please review these important points before contacting our customer service team.
Eligibility
7 Days
Eligible items can be returned within 7 days of the delivery date.
Product condition
Original condition
Products must be unused, undamaged, and kept in their original packaging.
First step
Contact us
Contact customer service within 7 days to request return or exchange authorization.
02
Return conditions
Products must be unused and undamaged .
Products must remain in their original packaging .
Return shipping charges may apply unless the return is due to a mistake on our end.
Return journey
Four little steps to get it sorted.
Follow these steps when you need to request an exchange or return.
First step
Contact us
Contact customer service within 7 days of receiving your item.
Details
Share information
Provide the necessary details and evidence, if applicable.
Approval
Get authorization
Once approved, follow the instructions provided by our team.
Final step
Return or exchange
Send the item following the provided return instructions.
Refunds & credits
Refund process
Refunds will be processed within a specified timeframe after the returned item has been received and verified.
The exact refund timeframe is not specified in the current policy.
Exchanges
Replacement process
For approved exchanges, the replacement item will be sent after the returned item has been received and verified.
Replacement is subject to return approval and verification.
Please note
Important exceptions
Damaged or exchanged products
Damaged or exchanged products are not eligible for return.
Return shipping charges
Return shipping charges may not be covered for certain returns.
Need help with a return?
Our customer service team is here to help with delivery, exchanges, returns, and related questions.